CX & Chill
The real, raw customer experience podcast. Join host Stephanie Todd as we explore the good, the bad, and the future of customer experience with experts from incredible brands around the world. Forget the boring convos and ancient perspectives on customer experience. Hilarious stories. Raw conversations. and Groundbreaking insights. Edgy. Honest. & Raw, tune in to get the unfiltered truth and answers to the questions no one else will ask on all things CX. A production of XO Studios, a division of XtendOps.
Episodes
Tuesday May 30, 2023
Tuesday May 30, 2023
On this episode, host Daniel Wing interviews Diana Casteñeda, former VP of client solutions at Teleperformance and the new Global Head of Customer Success at XtendOps.
Join them as they delve into the intricacies of building a career in the world of CX, navigating the fine line between people-driven and tech-driven growth, and achieving gender parity in a male-dominated industry.
Tuesday May 23, 2023
Tuesday May 23, 2023
On this episode, host Stephanie Todd interviews Tina Selwyn, a UX/CX expert from Martellus Consulting.
Tune in as Tina shares CX stories from the forefront of the financial industry, designing customer-centric UX and finding CX inspiration across all different industries.
Tuesday May 16, 2023
Tuesday May 16, 2023
On this episode, we interview Josh Ives, Senior VP of Customer Operations at FanDuel.Tune in to hear about seamless location-based CX, the progression of AI bots, customer-centric advancements in the world of online sports betting, and all the ways to piss off the IRS!
Tuesday May 09, 2023
Tuesday May 09, 2023
On this episode your host, Stephanie Todd, interviews Patrizio Spagnoletto Global CMO, Streaming and Pat Lian, VP of Customer Experience at Warner Bros. Discovery.Join this awesome trio as they talk about building seamless marketing and CX teams, the importance of a one-team mindset, and their favorite shows.
Friday Apr 14, 2023
Preview: CX & Chill - the Customer Experience Podcast
Friday Apr 14, 2023
Friday Apr 14, 2023
Get a sneak peak at CX & Chill, the real, raw customer experience podcast.
Join host Stephanie Todd as we explore the good, the bad, and the future of customer experience with experts from incredible brands around the world. Forget the boring convos and ancient perspectives on customer experience. Hilarious stories. Raw conversations. and Groundbreaking insights.
Edgy. Honest. & Raw, tune in to get the unfiltered truth and answers to the questions no one else will ask on all things CX.
A production of XO Studios, a division of XtendOps.