CX & Chill

Today, your host, Stephanie Todd, is joined by the legendary mentalist Banachek. Tune in as they untangle the mystical threads that bind captivating audiences and remarkable customer experiences. Discover the fascinating science behind illusions, witness mind-blowing tricks, and hear captivating stories about hanging out with none other than Madonna. It's a journey you won't want to miss!

Tune in as Diana Castañeda, your host for today, engages in a thought-provoking chat with Stiven Rodriguez, Co-Founder & COO of Heru. Prepare for an eye-opening discussion about the entrepreneurial journey in LATAM, the intricacies of compliance, and the persistent hurdles of innovation. Enjoy the ride!
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Join us for this episode of CX&Chill with host Sean McCreery, where he explores the extraordinary career journey of Elena Bernardo, SVP of Operations at HelloFresh.
Gain valuable insights into elevating customer experiences in the finance sector, unlocking the power of AI for customer insights, and reshaping personalization in today's ever-evolving landscape.

Listen in as today's host, Diana Castañeda, is joined by Jairo Saboya, Vendor Manager at Rappi. Tune in as they shed light on the motivations behind professional growth, the significance of respecting and valuing a career in BPO, and the exciting potential of AI in our ever-evolving industry. Enjoy!

In today's episode, dive into the world of genuine customer experience insights. Today, our host Diana Castañeda chats with the incredible Fabiola Segura, LATAM Director of Community Operations for Customer Service at Uber.  Discover the power of seizing opportunities, learning from setbacks, leading with empathy, and drawing inspiration from our early life experiences. Don't miss out on this enriching conversation! 

Today our host Stephanie Todd dives deep with Wendy Doulton, Managing Partner at Katalyst Group and Founder of Halter Ego. From her star-studded recruitment days with powerhouses like Amazon and Dreamworks to unexpected encounters with Obama’s chief economist, Wendy's journey is captivating.
This conversation is more than trading corporate ladders for horse saddles. It's a story of spotting goldmines, mastering the art of blending fashion with functionality, and the challenges of tailoring CX for niche clients. Enjoy!

Get ready for an in-depth conversation with host Sean McCreery and Chris Venezia, the visionary CEO of ProofPilot. Join us as they delve into Chris's remarkable career journey, the invaluable lessons learned through hands-on experiences, the energy that stems from a well-deserved team victory, and tales with Tom Cruise impersonators.
 

In today's episode, host Stephanie Todd welcomes hospitality expert Ricardo Parodi, Vice President of Customer Experience at Marriot International, as they delve deep into the world of hospitality CX, the process of launching global brands, and adapting to change during uncertain times. Listen in as they explore these fascinating topics together.

Join today's host, Diana Castañeda, as she sits down with Maureen Kamaishah, Senior Director of Customer Experience at HelloFresh, for an insightful conversation about the significance of cultivating "feel-good" experiences, harnessing the power of AI for personal gain, impacting women in CX one at a time, and finding inspiration in ugali. Get ready to be inspired and enjoy this engaging discussion!

Join today's host Diana Castañeda in a deep conversation with a remarkable mentor and influencer in her life, Admin Ramirez, Country Manager at PDA HRtech. Together, they embark on an exploration of attaining a sensei personality, the power of understanding individuals, and the significant role artificial intelligence (AI) plays in deepening our comprehension of the human experience. Enjoy!