CX & Chill

In today's episode, we have an exclusive for you. Our host, Sean McCreery, engages in a fantastic conversation with contact center legend Bobby Brown. For the first time, Bobby opens up about his new venture, Align. Prepare to be enlightened by Bobby's accumulated wisdom from his 35-year career, his distinctive approach to BPO consulting, winning RFT’s and Align's mission to enhance business efficiency and streamline processes. Enjoy!

Join us as your host, Sean McCreery, sits down with the crew of Lizard Films, Founder and Producer Jorge de la Parra, Producer Coordinator Donna Zaragoza, and Director/Post Producer Eric Virgen.
In this episode, we explore the art of storytelling and the power it holds to connect us all. Tune in as we dive into the importance of genuine narratives, showcasing diverse and authentic life stories, and exciting collaborations with Netflix. Enjoy!
 

Join us as today's host Diana Castañeda, engages in a thought-provoking conversation with Marcos Souza, Tech Learning Manager at Serasa Experian. Get ready for an insightful talk on the intriguing relationship between humans and artificial intelligence, the definition of the “human touch,” and samba lessons. Enjoy!
 
 

In today’s episode of CX&Chill, our host, Stephanie Todd, interviews event & hospitality expert Manny Kess. Join them as they explore the world of customer-facing experiences, the pursuit of exceeding expectations, swimming with sharks in South Africa, and binge-watching Tiger King in the time of COVID shutdowns. Enjoy!

Today’s host, Diana Castañeda, interviews Juliana Aldana, Head of Product LATAM at Mercado Pago. Join us as they delve into the experiences of women in leadership roles in the CX industry. Together they share their personal journeys of self-discovery and growth, highlighting the transformative power of knowing who you are. Enjoy!

Today, your host, Stephanie Todd, is joined by the legendary mentalist Banachek. Tune in as they untangle the mystical threads that bind captivating audiences and remarkable customer experiences. Discover the fascinating science behind illusions, witness mind-blowing tricks, and hear captivating stories about hanging out with none other than Madonna. It's a journey you won't want to miss!

Tune in as Diana Castañeda, your host for today, engages in a thought-provoking chat with Stiven Rodriguez, Co-Founder & COO of Heru. Prepare for an eye-opening discussion about the entrepreneurial journey in LATAM, the intricacies of compliance, and the persistent hurdles of innovation. Enjoy the ride!
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Join us for this episode of CX&Chill with host Sean McCreery, where he explores the extraordinary career journey of Elena Bernardo, SVP of Operations at HelloFresh.
Gain valuable insights into elevating customer experiences in the finance sector, unlocking the power of AI for customer insights, and reshaping personalization in today's ever-evolving landscape.

Listen in as today's host, Diana Castañeda, is joined by Jairo Saboya, Vendor Manager at Rappi. Tune in as they shed light on the motivations behind professional growth, the significance of respecting and valuing a career in BPO, and the exciting potential of AI in our ever-evolving industry. Enjoy!

In today's episode, dive into the world of genuine customer experience insights. Today, our host Diana Castañeda chats with the incredible Fabiola Segura, LATAM Director of Community Operations for Customer Service at Uber.  Discover the power of seizing opportunities, learning from setbacks, leading with empathy, and drawing inspiration from our early life experiences. Don't miss out on this enriching conversation!