CX & Chill
The real, raw customer experience podcast. Join host Stephanie Todd as we explore the good, the bad, and the future of customer experience with experts from incredible brands around the world. Forget the boring convos and ancient perspectives on customer experience. Hilarious stories. Raw conversations. and Groundbreaking insights. Edgy. Honest. & Raw, tune in to get the unfiltered truth and answers to the questions no one else will ask on all things CX. A production of XO Studios, a division of XtendOps.
Episodes
Wednesday Aug 16, 2023
Wednesday Aug 16, 2023
Today our host Stephanie Todd dives deep with Wendy Doulton, Managing Partner at Katalyst Group and Founder of Halter Ego. From her star-studded recruitment days with powerhouses like Amazon and Dreamworks to unexpected encounters with Obama’s chief economist, Wendy's journey is captivating.
This conversation is more than trading corporate ladders for horse saddles. It's a story of spotting goldmines, mastering the art of blending fashion with functionality, and the challenges of tailoring CX for niche clients. Enjoy!
Wednesday Aug 09, 2023
Wednesday Aug 09, 2023
Get ready for an in-depth conversation with host Sean McCreery and Chris Venezia, the visionary CEO of ProofPilot. Join us as they delve into Chris's remarkable career journey, the invaluable lessons learned through hands-on experiences, the energy that stems from a well-deserved team victory, and tales with Tom Cruise impersonators.
Wednesday Aug 02, 2023
Wednesday Aug 02, 2023
In today's episode, host Stephanie Todd welcomes hospitality expert Ricardo Parodi, Vice President of Customer Experience at Marriot International, as they delve deep into the world of hospitality CX, the process of launching global brands, and adapting to change during uncertain times. Listen in as they explore these fascinating topics together.
Wednesday Jul 26, 2023
Wednesday Jul 26, 2023
Join today's host, Diana Castañeda, as she sits down with Maureen Kamaishah, Senior Director of Customer Experience at HelloFresh, for an insightful conversation about the significance of cultivating "feel-good" experiences, harnessing the power of AI for personal gain, impacting women in CX one at a time, and finding inspiration in ugali. Get ready to be inspired and enjoy this engaging discussion!
Wednesday Jul 12, 2023
Wednesday Jul 12, 2023
Join today's host Diana Castañeda in a deep conversation with a remarkable mentor and influencer in her life, Admin Ramirez, Country Manager at PDA HRtech. Together, they embark on an exploration of attaining a sensei personality, the power of understanding individuals, and the significant role artificial intelligence (AI) plays in deepening our comprehension of the human experience. Enjoy!
Wednesday Jul 05, 2023
Sneak Peek: CX&Chill’s Insider Scoop
Wednesday Jul 05, 2023
Wednesday Jul 05, 2023
Welcome to CX&Chill, the podcast dedicated to customer experience brought to you by XO Studios and XtendOps. We're taking a brief pause as we celebrate the 4th of July. We hope you're enjoying the festivities as well!
Stay tuned for exciting announcements, and mark your calendar for next Wednesday when we release an incredible episode featuring a top industry leader from LATAM, recorded in the vibrant city of Guadalajara, Mexico.
See you then!
Wednesday Jun 28, 2023
Wednesday Jun 28, 2023
Join today's host, Stephanie Todd, as we bring sexy to info security with Jeremy Vaughan, CEO/Founder of Start Left Security (formerly Taurseer).
Together, they explore the transformative power of taking a proactive approach to digital integrity in CX and product development. Jeremy draws on his extensive background in product design, data security, and engineering, shedding light on the ever-growing need for speed, innovation, and software security in today's digital era.
Wednesday Jun 21, 2023
S1. E7. Cracking the Code with guest Ryan Hart from Pacific Life
Wednesday Jun 21, 2023
Wednesday Jun 21, 2023
Join host Stephanie Todd as she talks with Ryan Hart, Chief Experience Officer of Pacific Life. In this insightful discussion, Ryan shares valuable perspectives on customer experience and its implementation, ranging from the role of external consultants to the significance of fostering a customer-centric culture.
Tuesday Jun 13, 2023
S1. E6. Tasty Bites from the Pizza Pros with guest Aaron Nilsson from Jets Pizza
Tuesday Jun 13, 2023
Tuesday Jun 13, 2023
Join host, Stephanie Todd, talks with Aaron Nilsson, the Chief Information and Data Officer at Jets Pizza and the lead contributor to Domino's Delivery app. Tune in as they explore the early days of virtual experiences, building amazing customer experiences with pizza-ordering Jetbots, the meaning of "greige," and the vital importance of spelling in the digital age of 21+ content.
Wednesday Jun 07, 2023
Wednesday Jun 07, 2023
Today’s host, Stephanie Todd, talks with CEO and call center guy Sean McCreery of XtendOps. Join this fun duo as they discuss the importance of building trust and relationships within a team, the role of organizational psychology in the industry, and using technology to empower people and improve their lives.